Hello and welcome to Inventory On The House (IOTH). We think it’s always a good idea to understand the background of a company before you start to do any business.
After all, before you can do any business with someone you have to KNOW, LIKE and TRUST them.
As for our USP, well simply put its ‘US’ and with you as our ‘P’artner.
My name is Seema Khan and I am the founder of the business. I want to give you a short overview on how this business came to life.
An Idea Comes To Life In 2016
The idea for the business sparked around the dinner table in 2016 when I was looking for a part-time job to keep myself busy as the kids had all grown up and I had some free time on my hands.
I saw a small ad in the local paper for people required to carry out property inspections. As former landlords of a small size portfolio ourselves, my husband and I have always had an interest in property, so this seemed like a natural extension of that.
The Birth Of Inventory On The House
Long story short I worked as an inventory clerk for some time until one day I had an epiphany and thought I could set up my own business and provide not just high quality inventories but with customer service to match. An inventory needs to be impartial, accurate and focus needs to be on what we call the three C’s Content, Condition and Cleanliness.
So, we put pen to paper and went through literally hundreds of names for the company until the lightbulb moment and Inventory On The House was born.
The Rest Is History
Now five years later, with lots of hard work, grit and determination, Inventory On The House has grown into a successful, thriving business. We work with and serve many of the leading estate agents, property management companies, developers, councils and private landlords in the Berkshire and London area. We have now also set up teams to cover Southampton, Portsmouth, Coventry and Nottingham.
Our Amazing Team
We have a team of twenty five highly experienced inventory clerks with an additional small team of back-end staff that do all the magic.
Our back-end heroes consist of Danielle (operations manager) who plays a pivotal role in coordinating the work flow between clerks, tenants and our clients. We also have Maimuna who does the quality assurance on every single report before it is emailed out.
Then we have Mary a 1st class honours graduate from Leeds university who handles all our accounting. And Ray who works tirelessly behind the scenes in marketing and promoting our business.
Finally Ann who is our chief troubleshooters for all our website and IT related issues. So that’s our amazing team and we are committed to providing you with the best service possible. So don’t be shy to speak to us.
We would love to hear from you and once again our USP is simply ‘US’ with you as our ‘P’artner.
And remember your next inventory is on the house.
CEO - Inventory On The House
Our Fully Automated Inventory System
We have invested heavily in cutting edge technology and work closely with our technology partners. Our inventory system is fully automated and completely paperless. From the minute an instructions arrives we have complete visibility, we know the full spec of the property, details of the tenants, what type of job it is and when its due and any accompany notes. No A4 pads of paper used ever.
Live Dash board
Using our live dash board we can see minute by minute activity of each job, what status its in, how many jobs are assigned to our team of inventory clerks and how may are pending. Nothing gets missed out.
Every clerk has a simple App on their smart phone. When a job is assigned it appears on the App and our clerks get to work by methodically working through the property using our easy to use customised templates. This result in highly professional inventory reports.
Every inventory is based on a customised template which is prepped before hand so that nothing is missed out whilst on site. All items, rooms and extra are captured with their descriptions and conditions.
All our inventory reports are interactive, which means whilst on site our clerks can navigate their way though the report with ease making any amendments and corrections as they go along ensure the final report is going to accurate with no omissions.
When doing tenant check ins and hand over of keys, we capture the tenant's electronic signatures and meter readings, thereby verifying the exact number of keys handed to the tenant and the date the meter readings are taken.
With the volume of work we do, receiving instructions via email and direct phone calls would not be practical. Instead we set up a unique user name and ID for all our clients. That way all the jobs are submitted via the portal and they get dropped direct into our shared calendar. This is powerful as it enables all parties to have complete transparency on each job and see the status.
Our powerful shared calendar facility allows our clients to see the status of their jobs, all our inventory reports go through the following process:
Pending - when a inventory report has been schedule in our system
Assigned - when a job has been assigned to one of our inventory clerks
Active - when the clerk is on site and carrying out the inventory report
Review - when the job is finished and is being reviews by our internal quality assurance team
Complete - when the inventory report has been shared with all parties
Closed - when all parties are happy and the report now archived for safe keeping